Market research E-commerce order fulfillment services 2016

The main results

• The market is young, unformed and has no universal IT-systems, billing, work rules and interaction with customers. Competition is weak, just beginning to grow.
• New order fulfillment market players come from neighboring niches. Among them are the courier companies, 3PL-operators, online stores.
• While there are 40 000 online-shops in RuNet the market has only 30+ companies order fulfillment operators.
• Key customers of order fulfillment services: online shops (current and upcoming online) and retail suppliers without online foreign companies who want to the Russian market ecommerce.

The research includes

1. Description of basic and additional order fulfillment services
2. Pros and cons of a third-party order fulfillment
3. Description of the consumer of order fulfillment services — who they are and what they want
4. Market Dynamics — incentives and disincentives, trends
5. The structure of the market, the players classification
6. Profiles of the order fulfillment operators
7. Cases with market participants

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